Widerrufsrecht

Right of Withdrawal Under EU consumer law, you have the right to withdraw from your order within 14 days of receiving your goods, without giving any reason. To exercise this right, please contact us at info@laserbydam.ie within 14 days of delivery.

Exceptions Please note that personalised or custom-made items are exempt from the standard right of withdrawal under EU Directive 2011/83/EU. As many of our products are made to order, this exemption may apply. This will be clearly indicated at the time of purchase.

Returns Process If your return is accepted, please send the item back to us at Nyra, Rosenallis, Co. Laois, R32A2X9 within 14 days of notifying us. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to your original payment method.

Faulty or Damaged Items If your item arrives damaged or faulty, please contact us within 14 days of delivery with photos and we will arrange a replacement or full refund at no extra cost to you.

Contact info@laserbydam.ie | laserbydam.ie